We tailor our services and methods to the needs of your team, and where you are in your journey. Our work can span from exploring the current state, to co-creating solutions, defining strategy and roadmaps, and supporting implementation — with design as the guiding thread throughout.
Services and methods
Exploring the current state and needs
Better understand the lived experiences, needs and barriers of your customers or employees, as well as the context in which they operate. Through interviews, observations and analysis, we surface the critical insights needed to inform and guide your decisions.
User research
Explore users and teams needs, attitudes and behaviours through first-hand and in-context research.
Insights and opportunity synthesis
Synthesis and translation of insights and opportunities into strategic directions for the project.
Desk research and context analysis
Review of existing research, data or references.
Ecosystem mapping
Visualising actors, current offers and market, dynamics and trends.
Co-creation and
solution design
Generate and refine solution pathways collaboratively with customers, employees and stakeholders. Translate them into clear concepts and testable prototypes to validate assumptions and inform decisions.
User testing
Evaluating proposed solutions with real users to refine and improve them.
Pilot solution / MVP
Designing and testing an initial, viable version to validate the solution before full launc
Ideation & collective intelligence
Workshops and collaborative sessions to generate, structure and prioritise ideas.
Concept development & prototyping
Shaping ideas into tangible concepts, scenarios and prototypes.
Strategy and roadmap
Clarify, consolidate and articulate your vision and objectives, in alignment with your values, resources and constraints. You’re equipped with a clear value proposition and defined solutions, along with a structured plan and roadmap to guide implementation.
Service blueprint & operating models
Design the target service model, including processes, roles and key interactions.
Strategic & operational roadmap
Define, prioritise and plan initiatives, milestones and workstreams to move from vision to action.
Vision & value proposition
Clarify the vision based on user needs, business priorities and internal capabilities. Establish a strong foundation for brand and communication strategy.
Product, service or experience strategy
Define the value proposition, target journeys and guiding design principles to steer future development.
Roll-out and momentum
Ongoing support to help you maintain perspective and direction during delivery, sustain team momentum and creativity, and adapt continuously to evolving realities.
Facilitate change
Support teams in embracing change, evolving practices, and mobilising and aligning stakeholders.
Organise in sprints
Deliver and develop the solutions through iterative cycles, while adapting based on feedback and performance.
Planning and retrospectives
Regularly reflect on learnings to adapt, and plan the next iteration or initiative.
Want to discuss an idea or explore a collaboration?